Help Centre
Frequently asked questions.
Everything about ordering, payment, Canadian shipping, lab testing, and support. Can't find it? Get in touch.
About research peptides
What are research peptides?
Research peptides are short chains of amino acids supplied as laboratory reagents for in-vitro research. They are sold for research use only and are not drugs, supplements, or products for human or veterinary use.
Are research peptides legal to buy in Canada?
They are sold strictly for laboratory research use only, not for human use. Researchers are responsible for complying with applicable Canadian laws and their institution's policies. If you are unsure how the rules apply to you, consult qualified legal counsel.
Do you sell semaglutide, tirzepatide or other GLP-1 / weight-loss peptides?
Yes — we carry GLP-1 and related metabolic research peptides, including semaglutide, tirzepatide and retatrutide, alongside widely studied compounds such as BPC-157, TB-500, GHK-Cu, CJC-1295 and Ipamorelin. Each batch ships with a third-party COA (HPLC purity, MS identity). Everything is supplied strictly as a research reagent — not for human or veterinary use.
Are these products for human use?
No. Everything we sell is a laboratory research reagent and is not for human or veterinary use, consumption, or administration of any kind.
What does "research use only" mean?
It means the product is intended exclusively for in-vitro laboratory research by qualified professionals. It is not a drug, supplement, food, or cosmetic, and is not intended to diagnose, treat, cure, or prevent any condition.
Quality & lab testing
Who tests your peptides?
Every batch is analysed by Janoshik Analytical, an independent third-party laboratory, using HPLC to quantify purity and mass spectrometry (MS) to confirm identity. We do not rely on in-house testing.
Do you test every batch or only samples?
Every production batch is tested and carries its own Certificate of Analysis (COA). We do not reuse one generic certificate across batches.
What is your purity standard?
Our release threshold is ≥99% verified purity. The exact measured purity for each batch is shown on its Janoshik certificate.
Where do I find the Certificate of Analysis (COA)?
Open the Lab Testing page and search by product or by the batch number printed on your vial. Each card links to the real Janoshik report for that batch.
How do I verify a COA is authentic?
Each Janoshik report carries a unique verification key and can be confirmed directly on janoshik.com, so you are never relying on a screenshot we control.
What does "third-party tested" mean?
It means an independent laboratory with no commercial stake in the result performs the testing — the credible standard, versus self-reported in-house numbers.
What is net peptide content?
A lyophilized vial is not 100% peptide — it also contains bound salt and a little water. Net peptide content states how much of the vial mass is actual peptide; a transparent COA reports it.
Ordering & payment
What payment methods do you accept?
Credit card, Interac e-Transfer, and cryptocurrency. All available methods are shown at checkout.
Is your checkout secure?
Yes. Checkout runs over encrypted HTTPS and card payments are handled by a PCI-compliant provider. We never store full card details on our servers.
Do you offer a discount for new customers?
We do not currently run a new-customer discount. You are welcome to join our mailing list for restock alerts and new-batch COAs. We also offer a discount on bulk (10-vial) orders.
What sizes do you offer?
Most compounds come as a single 10 mg or 20 mg vial, or as a 10-vial box (10×10 mg or 10×20 mg) for larger research programs at a bulk discount.
Do you offer bulk or wholesale pricing?
Yes — the 10-vial boxes are priced at a meaningful discount versus single vials, and we offer additional discounts on larger bulk orders. Contact us for volume pricing.
Do I need an account to order?
You can check out as a guest, but an account lets you track orders, re-order quickly, and manage rewards.
Shipping (Canada)
Do you ship across Canada?
Yes — we are a Canada-only supplier and fulfil orders Canada-wide with tracked courier services. We do not ship internationally.
How fast will my order arrive?
In-stock orders ship promptly, and most Canadian addresses receive delivery in about 5–7 business days, with tracking on every order.
Is shipping really free?
Orders over $299 ship free. Smaller orders are charged a flat, calculated shipping rate shown before you pay. We also offer discounts on bulk orders.
Is packaging discreet?
Yes. Every order ships in plain, unbranded outer packaging with no indication of the contents.
Do you offer cold-chain shipping?
Temperature-sensitive compounds ship with insulated, cold-chain packaging. Move cold-chain items into appropriate storage promptly on arrival.
What if my package is delayed or lost?
Every shipment is tracked. If a parcel stalls, contact us with your order number and we will work with the carrier to locate it or arrange a resolution.
Products, storage & support
What form do products ship in?
As lyophilized (freeze-dried) powder in sealed vials, which preserves stability during transit and storage.
How should I store my products?
Store sealed lyophilized vials cold, dark and dry, following the note on each product page and COA. This preserves stability.
How is my privacy protected?
We collect only what is needed to process and ship your order and handle it per our Privacy Policy (PIPEDA-aligned). Packaging is discreet and we do not sell your data.
What is your return policy?
See our Shipping & Returns page for full details. For any quality concern, contact us with your order and batch number and we will make it right.
Are you a Canadian company?
Yes — Pure Peptides Canada is proudly Canadian owned and operated, shipping from within Canada.
How do I reach support?
Email us any time — contact details are in the site footer. We typically reply within one business day.
Research use only. All products are laboratory reagents and are not for human or veterinary use. Nothing here is intended to diagnose, treat, cure, or prevent any condition.
Still have a question?
Our Canadian support team usually replies within one business day.
Contact us