Before you reach out
For the fastest help with an order, include your order number and — if your question is about a specific vial — the batch number printed on the label, so we can match it to the right certificate of analysis right away.
We’re a Canadian team and we typically reply within one business day. You can also look up any batch yourself on our Lab Testing page.
Research use only. All products are laboratory reagents and are not for human or veterinary use, consumption, or administration.